Effective Date: 04-04-2025

1. Order Cancellation Policy

1.1 Buyer-Initiated Cancellation

• Buyers may request order cancellations within 24 hours of placing the order, provided the order has not yet been processed for shipment.

• Cancellation requests must be submitted in writing via email warehousesupport@ismart.today with the subject line "Order Cancellation Request – [Order Number]."

• SMTC Trading reserves the right to reject cancellation requests if the order has already been processed or shipped.

1.2 Seller-Initiated Cancellation

• SMTC Trading may cancel an order due to:

  • Unavailability of stock.

  • Pricing errors or discrepancies.

  • Failure to meet payment obligations.

  • Suspicion of fraudulent activity.

• Affected buyers will be notified via email and offered a full refund or alternative product options.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The product delivered is damaged, defective, or does not match the agreed specifications.

• The order was cancelled before shipment (as per Section 1.1).

• Delays in shipment beyond the agreed timeframe, if caused by SMTC Trading.

2.2 Non-Refundable Situations

No refunds will be issued for:

• Orders cancelled after the 24-hour window (unless due to seller fault).

• Changes in market prices after order confirmation.

• Buyer’s failure to comply with payment terms.

• Force majeure events (natural disasters, government restrictions, etc.).

2.3 Refund Process

• Approved refunds will be processed within 7-10 business days via the original payment method.

• For bank transfers, processing times may vary based on the financial institution.

• Refund requests must include:

  • Order number.

  • Proof of defect/damage (if applicable).

  • Bank details (if the original payment method is unavailable).

3. Dispute Resolution

• Any disputes regarding cancellations or refunds should be escalated to warehousesupport@ismart.today.

• SMTC Trading will attempt to resolve disputes amicably within 14 business days.

• If unresolved, disputes may be referred to arbitration as per the terms of the contract.

4. Policy Amendments

• SMTC Trading reserves the right to modify this policy at any time. Changes will be communicated via email or website updates.

For further assistance, contact:
SMTC Trading Customer Support
📧 Email: warehousesupport@ismart.today
📞 Phone: +91-966659234
🌐 Website: https://smtc.life/